Returns & 30-night trial

Thirty nights. If it has not earned its place in your bathroom, send it back.

The 30-night trial

You have 30 days from the day your order is delivered to change your mind. Use the pieces properly in that time — stand on the mat, put it through the wash, mount the shelf and take it down again. A trial you cannot use is not a trial.

Condition

Used is fine. We ask only that the piece is not damaged beyond normal use and that everything that came in the box comes back with it. You do not need to keep the card sleeve.

How to start a return

Write to hello@maisonivo.shop with your order number and which pieces you are sending back. We reply within one business day with a return label and the address. Please do not send anything back before you hear from us.

Return shipping

If you changed your mind, return shipping is a flat $8, deducted from your refund. If the piece arrived damaged, faulty, or was not what we sent, we cover the return in full — send a photo and we sort it, usually with a replacement moving before the first one is back.

Refunds

Once the return reaches us we check it and issue the refund within 5 business days, back to the card or account you paid with. Your bank may take a further 3 to 10 business days to show it. Original shipping charges are refunded only when the return is our fault.

Exchanges

The fastest route is a refund on the piece you have and a fresh order for the one you want. If you would rather we swap it directly, say so in your email and we will.

Damage in transit

Tell us within 14 days of delivery and include a photo of the piece and of the outer packaging. We replace it or refund it — your choice — and we do not ask you to pay for the return.

Late or missing refunds

If more than 15 business days have passed since we confirmed your refund and it is still not with you, write to us and we will chase it with the payment processor.