Refund policy
========== REFUND POLICY ==========
30 days to return any unopened bottle.
What can be returned. Any fragrance that is unopened, unused and in its original condition — seal intact, box undamaged — within 30 days of delivery, for a full refund of the item price.
What cannot be returned. For hygiene and safety reasons, opened or sprayed fragrances cannot be returned unless the item arrived damaged, defective, or is not what you ordered.
Damaged, defective or wrong item. Tell us within 14 days of delivery with a photo of the bottle and outer packaging. We replace or refund in full and cover the return shipping.
How to start a return. Email contact@maisonivo.shop with your order number. We reply within one business day with instructions. Please do not send anything back before you hear from us.
Return shipping. Paid by you if you changed your mind; paid by us if the item was damaged, defective or wrong.
Refunds. Issued within 5 business days after we receive and inspect the unopened item, to your original payment method. Your bank may take a further 3–10 business days.
Maison Ivo · contact@maisonivo.shop · The Woodlands, Texas, United States.
========== SHIPPING POLICY ==========
Free shipping on every order. No minimum.
Where we ship. United States only, including Alaska and Hawaii. No APO/FPO or international shipping yet.
Processing time. Orders placed before 2pm Central on a business day go out the same day; everything else the next business day. No shipping on weekends or US public holidays.
Delivery time. 3 to 6 business days once the parcel is moving. Estimates are not guaranteed.
Tracking. Emailed as soon as the label is scanned by the carrier.
Lost or damaged parcels. If tracking has not moved for 7 business days, write to us and we open a trace; if the parcel is lost we replace or refund in full. Damaged on arrival? Send a photo of the bottle and outer packaging within 14 days.
Taxes. Sales tax is calculated at checkout where it applies.
Returns. See our Refund policy.
Maison Ivo · contact@maisonivo.shop · The Woodlands, Texas, United States.